Ultratherm was mailed bent in half?

For topics on hermit crab related stores, and member reviews of them. Also for asking where to find an item. Retailers, please read the sticky regarding our rules before posting!
User avatar

Posts: 1357
Joined: Mon Jun 05, 2017 7:08 am
Location: Texas

Re: Ultratherm was mailed bent in half?

Post by piratetoothgir » Mon Jun 11, 2018 7:39 pm

Goodness! That's wrong, they shouldn't be handling customer service in that way :(
I hope you do get things sorted and your heaters either refunded or replaced.

I have only ever ordered my Ultratherms from ReptileBasics, nowhere else.
Crabber Since 2016
7 Caribbeans & 2 Ecuadorians
I am the proud owner of my hermit crabs, aquarium fish, and isopod totes!

User avatar

Posts: 6293
Joined: Wed Aug 10, 2016 6:56 pm
Location: Florida

Re: Ultratherm was mailed bent in half?

Post by GotButterflies » Mon Jun 11, 2018 9:29 pm

Guess I won't be mentioning them in my posts anymore...that is terrible! Have you thought about calling? I know that takes more time...but...if it means getting somewhere. I have only ordered two from reptile basics. love them! The third one is from bean farm. The other ones I have are sadly zoomed. I personally prefer the look of the reptile basics ones. :) LOL
Truly blessed to have incredible creatures, wonderful friends and my amazing family in my life!! I'm very thankful & grateful for all of them! www.thehealthyhermit.com

Post Reply