Ultratherm was mailed bent in half?

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piratetoothgir
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Joined: Mon Jun 05, 2017 7:08 am
Location: Texas

Re: Ultratherm was mailed bent in half?

Post by piratetoothgir » Mon Jun 11, 2018 7:39 pm

Goodness! That's wrong, they shouldn't be handling customer service in that way :(
I hope you do get things sorted and your heaters either refunded or replaced.

I have only ever ordered my Ultratherms from ReptileBasics, nowhere else.
Crabber Since 2016
7 Caribbeans & 2 Ecuadorians
I am the proud owner of my hermit crabs, aquarium fish, and isopod totes!

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GotButterflies
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Re: Ultratherm was mailed bent in half?

Post by GotButterflies » Mon Jun 11, 2018 9:29 pm

Guess I won't be mentioning them in my posts anymore...that is terrible! Have you thought about calling? I know that takes more time...but...if it means getting somewhere. I have only ordered two from reptile basics. love them! The third one is from bean farm. The other ones I have are sadly zoomed. I personally prefer the look of the reptile basics ones. :) LOL
Truly blessed to have incredible creatures, wonderful friends and my amazing family in my life!! I'm very thankful & grateful for all of them! www.thehealthyhermit.com

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