I'm not sure if this is an emergency, but since it may be...
Almost a month ago, I adopted two hermit crabs (a small E and a medium PP) that had been used for a simple experiment at my former college and needed homes. I am new to crab care, and tried to set up their home as best I could with the instructions I first encountered. Their substrate is a little more than three inches deep, and the day after I got them Mona Lisa, the PP, burrowed presumably to molt. She is near, but not directly above (I think) the under tank heater. right by the edge I'm pretty sure, but hard to check and don't want to disturb her by messingn with tank.
Since getting them I have been reading more and more about hermit crabs and trying to upgrade their crabitat as best I can. I recently encountered the information that an undertank heater can "cook" a molting crab. I know that Mona Lisa is okay and not cooked, because (unfortunately) she is so shallowly buried that I can see her shell when I lift her log to sprtiz the substrate occasionally (I only do this when it is dark, and use the light of their warming moon bulb to see). I don't know if she will be more vulnerable to "cooking" when she goes through the squishy phase of molting.
So here is my main question: should I turn off and leave off the under tank heater til she finishes molting and I can move it? Or is changing her environment suddenly a bad call? They do have a warming lamp, so she and Jean ralphio shouldn't freeze, but I assume she chose Her location because she liked it and I'm just not sure what to do.
Also, I am becoming worried about my E. He seems a little sluggish, and I am worried he is either lonely or putting off molting because he wants deeper/better substrate. Is there a way I can carefully add substrate to half the tank? I was thinking I could use a temporary retaining wall of cardboard next to Mona Lisa so that I can clear out and pile up some new sand and EE, but it seems really risky. The alternative is to wait til Mona Lisa comes up and move them both into a bigger tank that better allows for taller substrate and other crabby improvements, or make a new tank and move Jean Ralphio ASAP (and find him an E Buddy). My only objection to moving Jean Ralphio now is I would need to get some duplicate supplies, like a heating lamp etc, and I'm hoping to save money if possible. But I also want him to be okay

Any advice would be really appreciated, and sorry if most of this isn't emergency level. I'm just worried and want to make sure I'm taking care of them as best I can.