Livehermitcrabs

For topics relating to crab care that do not fit into the other categories.
User avatar

Topic author
Giga
Posts: 37
Joined: Fri Oct 21, 2011 11:30 am
Location: virginia

Livehermitcrabs

Post by Giga » Tue Jul 31, 2012 8:54 pm

I ordered lhc on the 25th and I sent 3 emails and haven't heard anything yet. How long should I wait before I file with PayPal to dispute the order?
You said it didn't bite!.........Well..........It didn't bite me.

User avatar

Noswad0208
Posts: 176
Joined: Sun Jun 03, 2012 8:06 pm
Location: VA

Re: Livehermitcrabs

Post by Noswad0208 » Tue Jul 31, 2012 8:59 pm

I think they're a bit backed up on orders ATM.
Call me Dawson!
4 PP's, Loki, Benjamin, Goliath, and Nightcrawler. 1 E, BrandyBuck.
RIP Thor
My Flickr: http://www.flickr.com/photos/79723145@N03/

User avatar

Careyenz
Posts: 552
Joined: Thu Sep 01, 2011 6:42 am
Location: Pittsburgh, PA

Re: Livehermitcrabs

Post by Careyenz » Tue Jul 31, 2012 9:00 pm

They tell you up front it will take 2 weeks to ship usually, and that's about the ship time I've had with them. They aren't the best at getting back to customers, but they are worth the wait. From what I understand, they've been swamped with orders. Their web site is indicative of that with all the sell outs listed. I'd give them some more time. You'll be happy you did when you get your new babies home!
Careyenz, mom to Collin-7, Lily-4, 4 Straws, 5 Blues, 2 Violas, 2 E's, 2 PP's, and 3 cats.

User avatar

Topic author
Giga
Posts: 37
Joined: Fri Oct 21, 2011 11:30 am
Location: virginia

Re: Livehermitcrabs

Post by Giga » Tue Jul 31, 2012 9:09 pm

Guess I'll give them another week, I ordered 3 indos I don't like don't hearing from them
You said it didn't bite!.........Well..........It didn't bite me.

User avatar

wolfnipplechips
Posts: 1038
Joined: Tue Jul 07, 2009 3:46 pm
Location: Auke Bay, Alaska
Contact:

Re: Livehermitcrabs

Post by wolfnipplechips » Tue Jul 31, 2012 9:42 pm

They have been taking pre-orders for a while. They said they will have their crabs by the end of July (most likely going to be late because things always are) and will ship orders in the order they were received. So it's likely you will have to wait more than a week.

But they are legit, and many people here have ordered and received crabs from them before, so no worries about that. They are just SLLLLOOOOOOWWWW. And have horrible communication. You have to threaten them in order to get a response, sadly. Back in 2010 when I ordered, she replied to my e-mails in like 30 seconds! Not sure what happened since then...
Crabby since May 2009
Hermit Crab Food Store: http://alaskahermit.com/
Pets: crabs, cats, lizards, flesh eating beetles, isopods, betta fish

User avatar

Topic author
Giga
Posts: 37
Joined: Fri Oct 21, 2011 11:30 am
Location: virginia

Re: Livehermitcrabs

Post by Giga » Tue Jul 31, 2012 9:52 pm

Well ima wait 2.5 weeks then I'll file to get a response
You said it didn't bite!.........Well..........It didn't bite me.

User avatar

wodesorel
Tech Support
Tech Support
Posts: 9768
Joined: Thu Oct 01, 2009 8:49 am
Location: Leetonia, Ohio
Contact:

Re: Livehermitcrabs

Post by wodesorel » Wed Aug 01, 2012 9:20 am

Paypal gives you 45 days to file a dispute if you have not received what you ordered. How long you wait is personal preference, but I know some have waited 3 or 4 weeks before getting response e-mails saying the crabs have mailed. You will get your crabs, I have no doubt of that - she's never not mailed them out nor has she screwed anyone over, though mailing mixups have occurred. (And she's always fixed them.) It's a toss-up though as to when they will get there and how long you are willing to wait for them.
Want to see all my crazy pets? @waywardwaifs on Instagram

User avatar

Topic author
Giga
Posts: 37
Joined: Fri Oct 21, 2011 11:30 am
Location: virginia

Re: Livehermitcrabs

Post by Giga » Wed Aug 01, 2012 2:02 pm

As long as I don't get screwed out of 90$ I'm cool, might even order some blueberries and violas depending on when I get them
You said it didn't bite!.........Well..........It didn't bite me.

User avatar

Striker0086
Posts: 50
Joined: Mon Nov 28, 2011 7:34 pm
Location: Amanda, Ohio United States

Re: Livehermitcrabs

Post by Striker0086 » Fri Aug 03, 2012 12:01 am

If you get blueberries can you make a post and flood it with pictures of them....please, perty please! :sad5:

User avatar

Topic author
Giga
Posts: 37
Joined: Fri Oct 21, 2011 11:30 am
Location: virginia

Re: Livehermitcrabs

Post by Giga » Fri Aug 03, 2012 2:55 pm

I'm might wait because I only have a 29 gallon and I ordered a jumbo indo and 2 med indos so that might fill the tank already but I do plan on getting them.
You said it didn't bite!.........Well..........It didn't bite me.

User avatar

Topic author
Giga
Posts: 37
Joined: Fri Oct 21, 2011 11:30 am
Location: virginia

Re: Livehermitcrabs

Post by Giga » Mon Aug 06, 2012 3:13 pm

Just a heads up, I emailed them telling them I'm gonna file with PayPal if I don't hear anything because tomorrow is 2 weeks. Within 30 minutes I got a responses saying there're gonna look into it,so we will see
You said it didn't bite!.........Well..........It didn't bite me.

User avatar

patchouliii
Posts: 168
Joined: Tue Jul 27, 2010 10:26 am
Location: Virginia

Re: Livehermitcrabs

Post by patchouliii » Tue Aug 07, 2012 3:40 pm

Giga wrote:I ordered lhc on the 25th and I sent 3 emails and haven't heard anything yet. How long should I wait before I file with PayPal to dispute the order?
I ordered on the 3rd! Let's keep each other posted. Whadya order, huh? :D
Crabbiopolis est. 2010.
Population: 30% Clypeatus, 25% Brevimanus, 25% Compressus, 20% Violascens.
http://s1265.beta.photobucket.com/user/ ... i/library/

Headmistress of a half a dozen +1 breech-ling (human eggs)

User avatar

patchouliii
Posts: 168
Joined: Tue Jul 27, 2010 10:26 am
Location: Virginia

Re: Livehermitcrabs

Post by patchouliii » Tue Aug 07, 2012 3:44 pm

wolfnipplechips wrote:They have been taking pre-orders for a while. They said they will have their crabs by the end of July (most likely going to be late because things always are) and will ship orders in the order they were received. So it's likely you will have to wait more than a week.

But they are legit, and many people here have ordered and received crabs from them before, so no worries about that. They are just SLLLLOOOOOOWWWW. And have horrible communication. You have to threaten them in order to get a response, sadly. Back in 2010 when I ordered, she replied to my e-mails in like 30 seconds! Not sure what happened since then...
That's when I ordered too! Got my crabs quick too! WITH a bonus crab! :) That's why I ordered again, but it seems that things have changed. For me, I'll wait since I'm perfecting my tank and waiting on an order from HCA
But let's keep each other posted and hope for the best :roll:
Crabbiopolis est. 2010.
Population: 30% Clypeatus, 25% Brevimanus, 25% Compressus, 20% Violascens.
http://s1265.beta.photobucket.com/user/ ... i/library/

Headmistress of a half a dozen +1 breech-ling (human eggs)

User avatar

Topic author
Giga
Posts: 37
Joined: Fri Oct 21, 2011 11:30 am
Location: virginia

Re: Livehermitcrabs

Post by Giga » Tue Aug 07, 2012 5:02 pm

I ordered 3 indo's and they emailed me again today(8/7/12) saying their over sea supplyer was delay so it could be 2 more weeks but they did say they were gonna give me a extra free crab so that's pretty cool.
You said it didn't bite!.........Well..........It didn't bite me.

User avatar

patchouliii
Posts: 168
Joined: Tue Jul 27, 2010 10:26 am
Location: Virginia

Re: Livehermitcrabs

Post by patchouliii » Tue Aug 07, 2012 5:30 pm

Giga wrote:I ordered 3 indo's and they emailed me again today(8/7/12) saying their over sea supplyer was delay so it could be 2 more weeks but they did say they were gonna give me a extra free crab so that's pretty cool.

Thanks for the update!! UGH!! MORE delays, but hey at least you got a response right? :cheer:
Good things come to those who wait.....
So here we are waiting....
Crabbiopolis est. 2010.
Population: 30% Clypeatus, 25% Brevimanus, 25% Compressus, 20% Violascens.
http://s1265.beta.photobucket.com/user/ ... i/library/

Headmistress of a half a dozen +1 breech-ling (human eggs)

Locked