HELP REQUEST TEMPLATE: Questions that help us help you!

[HCADirectors]

Since you've come to the emergency forum, we know you want a fast answer to your question. In order for us to figure out the problem as quickly as possible, we ask that you answer the following questions by coping and pasting this list into a New Topic. Some of them may seem odd, but they're all designed to give us the information we need to give you a good solution for your problem. Thanks!

1. What kind of substrate is used in your tank and how deep is it?

2. Do you have gauges in the tank to measure temperature and humidity? If so, where are they located and what temperature and humidity do they usually read?

3. Is a heat source used in the tank? If so, what?

4. What types of water are available (fresh or salt) and how is the water treated (what brands of dechlorinator or salt mix and what ratio is used to mix it)?

5. What kinds of food do you feed and how often is it replaced?

6. How long have you had the crab and what species is it, if known?

7. Has your crab molted, and how long ago did it happen?

8. What type of housing are the crabs kept in, what size is it and what kind of lid is on the housing?

9. How many crabs are in the tank and about how large are they?

10. How many extra shells are usually kept in the tank, if any?

11. Have there been any fumes or chemicals near the crabitat recently?

12. How often do you clean the tank and how?

13. Are sponges used in the water dish? If so, how are they cleaned?

14. Has anything new been added to your crabitat recently?

15. Is there any other information you would like to share that might be helpful (anything that is regularly part of your crab care, playtime, bathing, etc.)?

16. Please describe the emergency situation in detail.