I currently have two hermit crabs, Baba Yaga and Mormo. I have honestly never kept an ISO tank because I never had any problems with molting aggression, UNTIL NOW! Baba Yaga decided to do a surface molt next to the water dish. This has never been an issue before, they always burrow, and so I did not catch it in time until it was too late. One morning I went to spray their tank and found Baba Yaga in the fresh water dish outside of her shell and halfway through shedding her skin! I was very surprised at this, until I saw Mormo donning her shell. She has no injuries and she is much larger than Mormo, so I'm unsure if she left her shell herself and he took it while it was abandoned, or if he pulled her out in her delicate state. Regardless, he did not seem about to give it back.
I used a paper towel to soak up the water from the water dish until there was a shallow layer at the bottom. I then moved the entire dish to a Tupperware container. I placed her dead skin inside, as well as some carrots and oatmeal. I then added some moss for humidity and sprayed down the container. I also added a shell that looked similar to her old one, but larger. I placed a lid on top gently, and lifted it off only to steam her while I showered. She stayed like this for 48 hours, the container in the dark bathroom. She was very alert, antennae moving, and she even moved around in circles with her big swollen tail and molting pouch underneath her. After 48 hours of her not eating, not finishing her molt, and not entering a shell, I took to forums in a panic and found this one.
While on this forum I found that it was important that they enter a shell immediately, even if they need to finish molting. I had hesitated before because I did not want to disturb her and I was not sure with her tail so swollen that she should enter a shell. After reading some posts here, I decided, for better or worse, to give it a try. I used a spoon to gently scoop her up and place her on this shell I had laid in there. After three hours, she was still uninterested. I found another suitable empty shell and tried again, this time with success. Within the hour she had planted herself within the shell. After this, I put her in a larger container with a salt water dish, fresh water dish, her skin, about 5-6 inches of coconut fiber, and moss for humidity. I am hoping she will now be able to complete her molt. I've had this crab for 4 years and she's a fighter, so I'm truly emotionally invested in her recovery.
I would be happy to answer questions about her habitat to figure out what might have gone wrong. However, I would like to first focus on what I could currently be doing wrong and what else I could be doing to help her through this process. Just to give a quick idea, she shares a 10gallon with Mormo, substrate is coconut fiber and crab sand (starts separate but gets mixed together), heating pad on the right end and the left stays cooled, I gauge their humidity and temperature, they always have a salt and freshwater dish available, and I keep moss on a hanging hammock used as their "second story." I would be happy to provide more info, but let's focus on her first please!

You can see the swollen tail and skin unshed.

Another view before she entered the shell.


This is how she is set up now. She is inside the shell. She has not moved at all since entering it and being placed in this setting.