Livehermitcrab.com orders

Frostfire · Post by **Frostfire** » Sun May 15, 2011 3:13 pm

I hear you Dylan, punched up some pretty scary numbers for my 55 gallon. If I get it, it's going to be pretty bare for awhile.

gsgirl19(: · Post by **gsgirl19(:** » Sun May 15, 2011 3:19 pm

so is this website reliable with their other products? i was considering buying some climbers from them.

Nicole · Post by **Nicole** » Sun May 15, 2011 3:22 pm

gsgirl - if you are talking about the Hermit Crab Patch I highly recommend ordering from them. I've never had a problem with an order and I've placed plenty over the years. Can't speak for livehermitcrab.com, though. Doesn't sound like a place I would personally order from...

dylan644 · Post by **dylan644** » Sun May 15, 2011 3:23 pm

I haven't ordered from them yet but form what I hear the people there, Tammy and Kirk, are really nice. And yes it is very reliable.Now for livehermitcrabs.com I don't think I'm going to order from there.

gsgirl19(: · Post by **gsgirl19(:** » Sun May 15, 2011 3:26 pm

im definetly gonna order my cork pieces from there...i just want to know a little more about livehermitcrabs...

Guest · Post by **Guest** » Sun May 15, 2011 4:59 pm

Please, for your own, sake order from THCP. I've had countless great orders from them. Livehermitcrabs customer service really doesn't even exist... So many unanswered e-mails.

Frostfire · Post by **Frostfire** » Sun May 15, 2011 11:17 pm

The hermit crab patche's hermies are too expensive for me. I'm sorry but I can't pay $40 for a pp hermit crab, even if they are super reliable. I ordered my shells there, and they were great, but my live purchases are going to have to cone from livehermitcrabs.com. They don't sell exotics anyways at the hermit crab patch.

Guest · Post by **Guest** » Thu May 26, 2011 1:23 am

I didn't get the opinion that livehermitcrabs.com was cheaper than HCP. The overnight shipping is just as expensive, and livehermitcrabs.com essentially provides no warranty for its crabs, because if it arrives dead they make YOU pay for shipping for another one. HCP on the other hand will replace the crab at their expense, including shipping. I'm going on a hunt for E's tonight, and if I can't find them locally, I'm going with HCP.

dylan644 · Post by **dylan644** » Thu May 26, 2011 3:38 am

I don't know. I can get 6E's from livehermicrabs.com for arond $80(includes shipping) and 4E's from THCP for around $115(includes shipping). Really, Livehermitcrabs.com doesn't have very good customer service, from what another member is experiencing. I would rather order from THCP because they are a better company, and more trusted. But if at all possible, I am going to stick with the petstores.

Guest · Post by **Guest** » Thu May 26, 2011 10:32 am

Just an update on my livehermitcrabs order... placed an order on the 6th of April. It is now May 26 and I have received a total of one reply to my 8 e-mails. A word to my fellow crab friends, LHC may be cheaper than THCP, but money isn't everything. I can't recommend avoiding transactions with this business enough. What a mistake..

Frostfire · Post by **Frostfire** » Thu May 26, 2011 10:37 am

I don't know, I want a viola, and that's the only place I'm going to get one. And a ruggie too. I'm not going to try strawberries yet, maybe in a year or so. And no indues, because I prefer sand

Guest · Post by **Guest** » Fri May 27, 2011 9:18 am

One problem, you might not ever actually get one from them. I'm tellin ya, it's just bad business. Just some food for thought from a severely disappointed customer. Take it or leave it..

crabteacher · Post by **crabteacher** » Sat May 28, 2011 2:10 pm

quote:modos826 This is for modos826. Did you ever get your order of hermit crabs and if you did, what condition were they in?

Frostfire · Post by **Frostfire** » Wed Jun 01, 2011 9:01 am

Idk, u could go after the pay pal guarantee if you never got your crabs.

Guest · Post by **Guest** » Thu Jun 02, 2011 9:37 am

crabteacher, finally got a response from them after two months of waiting. Heres the reply;Chris,You should have received a response from us on Monday May 16th. We apologize for the delay, but when importing it is out of our control. These crabs are being freshly picked and will be quarantined to ensure they are clean from mites. We understand the cost is expensive, and this is why we would rather have our supplier send us healthy crabs, but take longer. Thanks for your patience.Thank You,LiveHermitCrabs.comSo it appears they are a legit and caring business... with really bad customer service. Hopefully I'll finally get my strawberry in June! So i guess the moral of the story is have trust and lots of patience with this company, and you should get a top notch crabby!