You can tell you are dealing with a small store not a huge petsmart or somewhere, which I sort of like, helping the small guys. The shells came packaged very nicely. I also got a few sand dollars, air plants, and a crown of thorns sea star for my son. Most everything was ok but the two largest shells came damaged

If you need large, especially turbos, check it out. I thought the prices were fair and shipping reasonable, although it was a bit slow getting here considering I'm in the next state.
So ok I can't really take into account the damaged shells just yet because I have not spoken with them about it but overall I'll give them a B+. I was pleased with what I got but shipping is a bit slow and a tracking number would have been nice but a good experience so far.